About Us

Welcome to Urban Fox, your trusted destination for premium quality products delivered straight to your door. Based in the heart of Bristol, at the historic St Nicholas Market, we are proud to be a part of the vibrant UK retail community.

Our mission is simple: to provide our customers with high-quality essentials while ensuring a seamless, secure, and transparent shopping experience.

Our Story

Urban Fox was born out of a passion for quality and a commitment to customer satisfaction. We noticed that finding reliable products with clear delivery timelines and honest pricing can sometimes be a challenge. That’s why we established Urban Fox—to bridge that gap by offering a curated selection of products backed by exceptional service.

Why Choose Urban Fox?

We know you have many choices when shopping online, which is why we go the extra mile to earn your trust:

  • Free UK Shipping: We believe in honest pricing. The price you see is the price you pay—no hidden shipping costs, anywhere in the UK.

  • Secure Payments: Whether you prefer using Visa, Mastercard, or American Express, our SSL-encrypted checkout keeps your data safe. We also offer Cash on Delivery (COD) for those who prefer to pay only when their package arrives.

  • Reliable Delivery: From our base in Bristol, we process orders within 1–3 business days, ensuring your items reach you within our 6–12 business day window.

  • Dedicated Support: We aren't just a website; we are a team of real people. Our support line is always open during business hours to help you with any queries.

Our Promise

At Urban Fox, we don't just sell products; we build relationships. Every order is handled with care, from the moment you click "buy" to the moment it arrives at your doorstep. We stand by our 30-day return policy, ensuring that you are always 100% satisfied with your purchase.

Contact Information

  • Trade Name: Urban Fox

  • Email: support@urbanfox.online

  • Phone: +44 7881 727000

  • Address: St Nicholas Market, 58 Corn St, Bristol BS1 2AZ, United Kingdom

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)