Payment Policy

At Urban Fox, we are committed to providing a secure and reliable shopping experience for all our customers in the United Kingdom. We use industry-standard encryption to ensure your personal and financial information is always protected.

1. Accepted Payment Methods

To make your shopping experience convenient, we accept a wide range of trusted payment options:

  • Credit/Debit Cards: Visa, Mastercard, Maestro, American Express, JCB, and Visa Electron.

  • Cash on Delivery (COD): We offer a "Pay at Doorstep" option for customers who prefer to pay in cash upon receiving their order.

2. Payment Security

Your security is our top priority.

  • Our store is powered by Shopify, which is Level 1 PCI DSS compliant.

  • All transactions are processed through an SSL-encrypted connection, meaning we do not see or store your full credit card information.

  • We follow rigorous security protocols to prevent unauthorized access to your data.

3. Cash on Delivery (COD) Terms

If you choose the Cash on Delivery option, please keep the following in mind:

  • Verification: Our support team will contact you via phone (+44 7881 727000) or email to confirm your order before it is dispatched.

  • Payment: Please have the exact order total in GBP (£) ready for the courier.

  • No Extra Fees: We do not charge any additional service fees for choosing the COD payment method.

4. Billing and Pricing

  • Currency: All transactions and prices on our website are listed in British Pounds (GBP - £).

  • Taxes: All applicable taxes are included in the final price shown at checkout.

  • Order Confirmation: You will receive an automated email receipt immediately after placing your order, confirming your items and payment method.

5. Order Cut-off and Processing

  • Order Cut-off Time: 05:00 PM (GMT) — Monday to Friday.

  • Handling Time: Once payment is authorized (or order is verified for COD), we process orders within 1–3 business days.

Contact Information

If you encounter any issues during the checkout process or have questions about our payment methods, please contact us:

  • Trade Name: Urban Fox

  • Email: support@urbanfox.online

  • Phone: +44 7881 727000

  • Physical Address: St Nicholas Market, 58 Corn St, Bristol BS1 2AZ, United Kingdom

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)